Privacy Policy
1. Information We Collect
We may collect personal information when you interact with our business, including when you call, submit a form, or request service. This information may include your name, phone number, email address, and service address.
If applicable, we may also collect payment-related information necessary to process transactions. Information may be collected directly from you or through authorized third parties, such as property managers or service platforms.
2. How We Use Information
We use the information we collect to operate and improve our services. This includes scheduling service appointments, dispatching technicians, and communicating with you regarding your service requests.
We may also use your information to send service updates, appointment reminders, and customer support communications via phone, SMS, or email. With your consent, we may send occasional marketing or promotional messages related to our services.
3. Third-Party Services
We may use trusted third-party service providers to support our operations. These providers assist with customer relationship management, communication systems, analytics, and payment processing.
Examples include platforms such as Odoo (CRM and dispatch), 8x8 (phone system), Google (analytics and tracking), and Stripe or other payment processors. These third parties are authorized to use your information only as necessary to provide services on our behalf.
4. Call Tracking + Recording (IMPORTANT)
Phone calls with our business may be monitored or recorded for quality assurance, training, and documentation purposes. This includes interactions with live representatives and automated systems.
By contacting our business, you acknowledge and consent to such monitoring and recording, where permitted by law.
5. Data Protection
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. Access to sensitive information is limited to authorized personnel and service providers who require it to perform their duties.
While we implement safeguards to protect your data, no method of transmission over the internet or electronic storage is completely secure.
6. User Rights
You have the right to request access to, correction of, or deletion of your personal information, subject to applicable laws and business requirements.
You may also opt out of receiving marketing communications from us at any time by following unsubscribe instructions or contacting us directly.
7. Contact Info
If you have any questions about this Privacy Policy or how your information is handled, you may contact us at:
HVAC-R Finest
Phone: 972-372-4458
Email: info@hvacrfinest.com
SMS Communications & Consent
We may send SMS (text) messages for appointment scheduling, service updates, dispatch notifications, customer support, and occasional service-related communications.
By providing your phone number, you agree to receive SMS communications from HVAC-R Finest in accordance with this policy.
1. Direct Consent via Phone (Live or Automated Systems)
When you contact our business, you may interact with a live representative or an automated system. During this interaction, you may be informed that your phone number will be used for SMS communications, and your consent may be obtained verbally. Calls may be recorded for documentation and quality assurance.
Consent to receive SMS messages is not a condition of purchase.
2. Third-Party Provided Contact Information
In cases where a property manager or authorized representative provides a resident’s contact information, they are responsible for obtaining the resident’s consent to receive SMS communications. We rely on these representations as part of our service agreements.
3. Website and Digital Form Submissions
By submitting your information through our website or digital platforms, you expressly consent to receive SMS communications as described in this policy.
Message Frequency & Rates
Message frequency may vary. Standard message and data rates may apply.
Opt-Out Instructions
You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact us directly.
We do not share or sell your phone number for marketing purposes.